Terms Of Service

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By accessing or using Multi Pro Hk Company Limited’s website, mobile app, or products, you agree to these Terms of Service ("Terms"). Please read them carefully. If you disagree, do not use our services.

​​1. Acceptance of Terms​​

• By creating an account, placing an order, or interacting with our services, you confirm you are at least 18 years old or have parental consent.
• These Terms constitute a binding agreement between you ("User") and Multi Pro Hk Company Limited. We reserve the right to modify these Terms with 30 days’ notice via email/app alerts. Continued use after changes constitutes acceptance.

​​2. User Obligations​​

• ​​Accurate Information​​: Provide truthful account details (e.g., shipping address, payment info).
• ​​Prohibited Conduct​​:
  • Misuse of SmartComfort sensors (e.g., sharing health data without consent).
  • Reverse engineering our proprietary technology (e.g., AirFlex Soles).
  • Using our trademarks (e.g., "ZeroGravity Ballet Flats") without written permission.
• ​​Compliance​​: Adhere to all applicable laws when using our services (e.g., no illegal reselling of limited-edition collections).

​​3. Product Purchase & Ownership​​

• ​​Purchases​​:
  • Orders are subject to availability and may be canceled if items are discontinued.
  • Pricing errors are corrected at our discretion; we reserve the right to cancel affected orders.
• ​​Ownership​​:
  • Title to products transfers to you upon full payment.
  • All products remain our intellectual property (e.g., designs, tech patents).

​​4. Intellectual Property​​

• ​​Ownership​​: All content (websites, app interfaces, product images) is owned by Multi Pro Hk Company Limited or licensors.
• ​​Usage​​:
  • You may share UGC (e.g., social media posts) only if tagged #Multi Pro Hk Company Limited and unedited.
  • Commercial use of our IP (e.g., logos, product designs) requires prior authorization.

​​5. Disclaimer of Warranties​​

• Products are provided "AS IS," except where warranties are expressly stated (e.g., 1-Year Warranty on SmartComfort-enabled footwear).
• We exclude implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• App and sensor data (e.g., gait analysis) are informational only and not guaranteed to prevent injuries.

​​6. Limitation of Liability​​

• To the fullest extent permitted by law, Multi Pro Hk Company Limited’s total liability for any claim (e.g., defective products, data breaches) shall not exceed the purchase price of the item in question.
• We are not liable for:
  • Indirect damages (e.g., lost profits, data loss).
  • Service interruptions due to third-party platforms (e.g., app store outages).

​​7. Payments & Refunds​​

• ​​Accepted Methods​​: Credit/debit cards, PayPal, and Apple Pay (PCI DSS-compliant).
• ​​Refunds​​: Processed within 14 business days after item return (per our Returns Policy).
• ​​Currency​​: Prices displayed in EUR,GBP,USD,etc.; fluctuations may affect international orders.

​​8. Termination​​

• We reserve the right to suspend or terminate accounts for violations of these Terms (e.g., fraud, IP misuse).
• Terminated accounts lose access to subscription services (e.g., warranty programs).

​​9. Governing Law & Disputes​​

• Governed by the laws of  the State of New York, excluding conflict-of-law principles.
• Disputes resolved in courts of the State of New York or via binding arbitration (except where prohibited).

​​10. Modifications​​

• Updates to these Terms are effective immediately upon posting. Users must review them periodically.

​​11. Contact Us​​

For questions, contact:

• Email: [email protected]
• Mail: Multi Pro Hk Company Limited, Attn: Legal Department, 123 Sustainable Way, Berlin, Germany

By using Multi Pro Hk Company Limited, you join a community committed to innovation, sustainability, and ethical practices. These Terms reflect our shared values of transparency and responsibility. ?✨

Multi Pro Hk Company Limited reserves the right to update these Terms at any time without prior notice.