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First Order 30% off

Shipping & Returns

1. Free Shipping & Our Delivery Advantage

  • Free standard shipping on all Ballet Pumps, Boots, Flat Sandals, Flat Shoes, Heeled Sandals, and Heels.

  • Region-Specific Delivery Estimates:

    • United States & Canada: 5–8 business days

    • Europe: 7–10 business days

    • Australia & New Zealand: 10–14 business days

    • Rest of World: 12–20 business days

  • Shipping Disclaimer:

    • Transit times begin at shipment, not order placement.

    • Delays may occur due to customs, weather, or carrier disruptions, for which we cannot be held responsible.

  • Our Shipping Advantages:

    • Expedited Fulfillment: Orders processed within 24 hours.

    • Fully Insured Transit: Coverage against loss or damage during shipping.

    • End-to-End Tracking: Real-time updates from our warehouse to your door.

2. 14-Day No-Questions-Asked Returns
Return any unworn, unaltered item within 14 calendar days of delivery for a full merchandise refund.

3. Refund Processing Time
Allow up to 14 business days from receipt and inspection of your return for funds to appear in your account.

4. Return Shipping Costs
Buyers are responsible for return shipping. We strongly recommend using a trackable service and retaining proof of shipment.

5. PayPal Refunds

  • Initiated within 14 business days of receiving your return.

  • In jurisdictions where local law mandates, refunds may take up to 30 calendar days to complete.

6. Our Return Advantage

  • Fast Turnaround: We inspect and process returns within 48 hours.

  • Easy Exchanges: Need a different size or style? Contact us for a streamlined exchange process.

  • Dedicated Support: Email and live-chat assistance to answer all your return questions.

7. Original-Payment Refunds
All refunds are issued back to the original payment method used at checkout—credit card refunds to the same card, PayPal refunds to the same PayPal account, etc.

If you have any questions, please contact our Customer Service team at [email protected] or via live chat on our website. We’re committed to ensuring your complete satisfaction!